Last updated 3 September 2026
The short version
Within 60 days of paying, one message gets the full amount returned in pounds. No reason, no paperwork.
How to claim it
Send one WhatsApp message saying you want a refund, with the username the subscription was set up under, and it is found straight away.
Request a refundWhen we refund without being asked
The money goes back by itself if any of these happen:
- Your login did not arrive inside the time we promised.
- One order was charged twice.
- We asked you to confirm a payment and heard nothing for a week.
- The amount received was less than the order and the gap was not closed inside 7 days.
When a refund does not apply
- The purchase is older than 60 days.
How long it takes
Once approved, the refund goes to the payment method used for the order, usually the same day. When it shows on your statement is up to your bank, typically two to five working days.
Paid with a prepaid method? Prepaid vouchers cannot take money back, so send a PayPal or Skrill address and the refund goes there.
Your statutory rights
Your rights under UK consumer law sit on top of this policy. Whichever gives you more applies.