What people message about
- Which plan suits the number of tellies in the house.
- Whether a channel or a competition is on the list, before paying anything.
- Getting a Firestick or a smart TV signed in, which we do with you for free.
- Switching to another device, adding a screen, or renewing before the plan ends.
How to get a quicker answer
Name your device in the first message. Firestick, Samsung, LG, Apple TV, MAG. One word turns a general reply into exact steps.
Setting up a MAG, Formuler or BuzzTV box? Send the MAC address from the sticker underneath. Those boxes activate by MAC.
When you hear back
Most messages are answered within the hour during the day, and the setup is finished in that same chat rather than handed to somebody else.
Not bought yet?
Look at the prices. Four lengths, one payment in pounds, nothing recurring.
See the prices